Even though most leaders in business started somewhere at the bottom of the chain, it can be difficult to remember what it’s like to see the organization through the eyes of an employee. Understanding business operations from the employee’s perspective is a crucial element in ensuring that everything is running smoothly and that the business is poised to grow.
Breakthrough conversations are one of the best ways for leaders to gain insight into the operations of the business from the employee perspective. These conversations must happen naturally, which requires building an environment where employees feel comfortable enough to share their opinions. Below, members of Forbes Business Council discuss the biggest mistakes employers tend to make when attempting to have breakthrough conversations with their employees so that you can avoid making the same missteps.
10. Dismissing Feedback
Leaders must ensure that every opinion is heard and responded to. To ensure there is a consistent approach in having important, honest conversations, employees must be allowed to speak freely and be heard. Leaders must not cut off employees and discard their feedback under any circumstance, no matter how ludicrous it may sound at first. An honest penalty-free forum must be promoted. – Shaz Memon, Digimax Dental