Ramin, born in London has been working in guest relations for luxury hotels and training the hospitality industry for over 15 years. He started as a receptionist in Hyatt Regency London The Churchill a 5 star luxury property and was promoted to departmental trainer within 6 months and then promoted to the position of guest relations overseeing arrivals of Regular guests, VIP’s & Celebrities (President Obama & Michelle Obama, Neymar, Jessie J, Secretary of State John Kerry, Princess of Saudi Arabia and many more. Having gained experience from his time in Marbella Spain on Luxury 5 star resorts looking after VIP’s & Celebrities as the youngest guest relations manager he had a natural flair for delivering the highest levels of guest experience. He knew that training was the key to developing teams and consistently providing outstanding service.
We are lucky to have Ramin share his insights in this exclusive interview, with clear skills and strategies that can be ported into the dental practice environment. Learn 5 star customer experience skills from outside the world of Dentistry.
